What is a Virtual Dialer?

Cherrine Banks
Cherrine Banks
A virtual dialer is commonly used by call center agents.
A virtual dialer is commonly used by call center agents.

A virtual dialer is a communications tool used by customer service employees such as virtual receptionists, call center agents, or telemarketing service representatives which give them the ability to perform outbound telephone calls without entering a telephone number for each call. This electronic device can be programmed to call a telephone number by pressing a specific button. By using an automatic dialing system to automatically communicate between any two points in a telephone network, the customer service agent can wait until he/she hears a predetermined response before handling the telephone call.

Customer service productivity is increased by using a virtual dialer.
Customer service productivity is increased by using a virtual dialer.

Virtual dialers can provide multiple software options such as understanding a live person, busy signals, and reaching a voice mail system. For instance, the dialer can be programmed to keep dialing a busy signal until a live person answers. Also, the telephone menus can provide the option to be placed on the "Do Not Call" list and avoid the possibility of a company receiving penalties. A schedule system can show the exact date and time a telephone call was placed and if the call was properly handled per company guidelines.

Telemarketing services use virtual dialers to help increase productivity.
Telemarketing services use virtual dialers to help increase productivity.

Cost-effective advantages are obtained when using a virtual dialer. Productivity is increased since limited repetitive telephone calls are made by the customer service staff in a call center. The call center staff can be assigned to various client accounts during a scheduled work shift instead of a small number of clients. Automatic dialing software prices can range in cost and the length of service based on a company's particular needs.

Receptionists who must make a number of phone calls may utilize a virtual dialer.
Receptionists who must make a number of phone calls may utilize a virtual dialer.

There are different uses for a virtual dialer. A prerecorded message can be played using a virtual dialer until a connection is established and a potential client can listen to a list of menu choices before responding. This is a common choice for sales leads such as insurance leads, mortgage leads, and real estate leads to allow a potential client the chance to learn more about a company's products and services. This would reduce a company's expenses since a targeted client list is established for future marketing campaigns.

Another option for a virtual dialer is a small business such as a flower shop, professional organizer, or restaurant who rents to a potential list of customers to increase holiday business. Multiple telephone numbers may be called at one time until a client picks up his/her telephone and a company representative explains any holiday discounts.

Using a virtual dialer saves an organization time and money which can allow it to streamline operations and invest in more staff and technology and compete effectively in a global marketplace.

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    • A virtual dialer is commonly used by call center agents.
      A virtual dialer is commonly used by call center agents.
    • Customer service productivity is increased by using a virtual dialer.
      Customer service productivity is increased by using a virtual dialer.
    • Telemarketing services use virtual dialers to help increase productivity.
      Telemarketing services use virtual dialers to help increase productivity.
    • Receptionists who must make a number of phone calls may utilize a virtual dialer.
      Receptionists who must make a number of phone calls may utilize a virtual dialer.